each link to see photos)
(click on each photo for a larger
I would be
happy to take you into my shop and show you exactly what's going on.
I have nothing to hide and a lot to show off. Here are some
pictures of the front of the building.
My Work Bay
My clean, well-lit
work bay shows the pride I have in my work. I have my own
computer terminal in my work bay with access to the Internet. This
means instant access to all information with no walking. This
saves time and ensures a proper repair. I also have a large
library of factory service manuals. I have repair information on
DVD discs that contain all makes and models as well as the latest
technical service bulletins and recalls. Since the information is
internet-based, new service bulletins are available daily.
Here are some pictures of some
of the instruments I work with to get your maintenance and repair jobs
done. Each is kept clean and in top working order. A
mechanic is only as good as his tools will allow him to be.
My office and waiting
area are separate from the work bay. This is where I will provide
you your estimates and your detailed bills upon the completion of work.
I have four computers in the
shop. Two of the computers have internet access so I can perform any
research I need to do to complete maintenance and repair work. The
other two computers contain my customer database. These are not
connected to the internet for my customers' safety.
The walls of the
office contain certificates detailing my current qualifications.
The automotive industry changes frequently and a good mechanic must keep
up with the latest innovations and teachings.
The Customer Experience
work is completed, I have the ability to explain the repairs since I did them
myself. I can prioritize any additional items I may have found
that need attention. I can save the old parts at your request.
A sticker will be placed on the inside of your windshield letting you
know when your next scheduled service is.
I have a printer that prints the lube
stickers so they will not run or fade.